💼 About This Role

You'll ensure seamless customer experiences across all stages of the customer journey, managing enterprise client accounts. You'll drive growth by increasing satisfaction, NPS, retention, and product adoption. This role offers huge impact opportunity at a fast-growing company and work daily with the founding team.

🎯 What You'll Do

• Manage enterprise client accounts to maximize satisfaction and growth
• Drive customer retention, adoption, and business expansion
• Collaborate cross-functionally with sales, product, and leadership
• Increase NPS and customer success metrics

📋 Requirements

• 3+ years enterprise customer success manager experience
• Proven track record managing enterprise accounts and driving adoption
• Experience shaping customer experience strategies for enterprise lifecycle
• Skilled at working cross-functionally with sales, leadership, and product

✨ Nice to Have

• Deep understanding of the SaaS ecosystem and adoption curve strategies
• Proficiency in advanced analytics tools for usage monitoring
• Ability to implement automation strategies for customer lifecycle management

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🍱 Free lunches at office
• 🏥 Health, dental, vision insurance
• 💰 401k plans
• 📈 Equity opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min