💼 About This Role

You'll support customer onboarding and daily operations for an SaaS platform that simplifies e-commerce returns, working closely with the Customer Success Manager to drive client satisfaction and loyalty. You'll monitor customer feedback and contribute to upselling strategies. This hybrid role in Berlin offers direct impact and rapid learning.

🎯 What You'll Do

• Support customer onboarding and platform training
• Answer questions about platform usage
• Monitor customer satisfaction and success metrics
• Identify upselling and cross-selling opportunities

📋 Requirements

• Currently enrolled in a Bachelor's or Master's program (e.g., BWL, Wirtschaftsinformatik)
• Fluent in German and English
• Strong communication and customer service skills

✨ Nice to Have

• First practical experience in startups
• Experience in product management or customer success

🎁 Benefits & Perks

• 🏢 Central Berlin office
• 📈 Direct impact on customer success
• 🤝 Close collaboration with Customer Success Manager
• 🌱 Room for initiative and ownership