💼 About This Role

You'll lead a high-performing Client Operations Support team of 10-15 members, driving operational excellence and strategic improvements. You'll act as a bridge between clients and product/engineering teams, resolving root-cause issues and streamlining workflows.

🎯 What You'll Do

• Manage and coach 10-15 Client Operations Support specialists
• Prepare and present reports on team performance to leadership
• Hire and mentor new team members
• Collaborate with Product/Engineering to resolve client issues

📋 Requirements

• Bilingual Mandarin/English (native proficiency)
• Years of operations experience with direct people management
• Analytical skills using Excel and data tools
• Permanent night shift (US hours) commitment

✨ Nice to Have

• High CGPA or rapid career advancement
• Startup/tech experience with writing culture
• Process engineering solving complex problems

🎁 Benefits & Perks

• 🌍 Global impact on small restaurants
• 📈 Career growth into strategic leadership
• 🤝 Collaborative culture with writing and memos
• 💡 Innovation in operational workflows