🛠 Tech Stack

💼 About This Role

You'll manage a strategic book of high-value suppliers, guiding them through the full lifecycle from onboarding to renewal. Your core impact is owning supplier retention outcomes while driving process improvement and cross-sell opportunities. This hybrid role blends account management, retention strategy, and consultative upsell.

🎯 What You'll Do

• Own a defined supplier portfolio with full lifecycle accountability.
• Deliver data-driven outreach based on health scores and lifecycle milestones.
• Lead renewal and objection-handling conversations with commercial acumen.
• Partner with cross-functional teams to improve supplier experience.

📋 Requirements

• 3-6 years in customer success, account management, or renewals in B2B SaaS.
• Proven track record managing a book of business with measurable retention impact.
• Proficiency in Salesforce and lifecycle platforms (e.g., Gainsight, ChurnZero).
• Bachelor’s degree in business or equivalent experience.

✨ Nice to Have

• Compliance-driven environment experience.
• Experience with forecasting and risk modeling.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 🏢 Beautiful Lehi office
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Offer· 30 min