Description

You will lead a team that designs and delivers end-to-end process improvements to enhance employee experience. You'll set strategic priorities, embed AI and automation into People operations, and ensure delivery is tied to measurable outcomes.

Requirements

• 7+ years in process optimization, business process reengineering, or operations with people leadership
• Deep expertise with DMAIC and Lean/Six Sigma methodologies at scale
• Experience designing and operationalizing Service Catalogs
• Strong track record of prioritizing work using ROI analysis
• Technical fluency with AI and automation for enterprise processes

Responsibilities

• Lead, mentor, and develop the process optimization team
• Drive development and adoption of a standardized Service Catalog
• Define and track metrics to demonstrate progress and business value
• Act as primary partner to People, Finance, IT to align process initiatives
• Champion use of AI and automation to reduce manual toil