💼 About This Role

You'll lead customer service operations for Coupang's Taiwan expansion, driving customer-centric strategy and operational improvements. This role focuses on building long-term frameworks to enhance customer experience and organizational effectiveness.

🎯 What You'll Do

• Lead and develop managers
• Analyze operational performance and customer behavior
• Drive customer-centric operational improvement initiatives
• Lead new operational projects and process optimization

📋 Requirements

• Strategic thinking beyond daily operations
• Experience building scalable operational processes
• Ability to lead projects from planning to execution
• Use data and customer insights to influence direction

✨ Nice to Have

• Experience leading customer service operations
• Strong project management capability
• Intermediate or above English proficiency

🎁 Benefits & Perks

• 🏖️ Flexible working environment
• 💼 Career development opportunities
• 🌍 International exposure

📨 Hiring Process

Estimated timeline: 4-8 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Interview· 45 min
3. 3Onsite Interview· 4 hours
4. 4Offer· 1 week