🛠 Tech Stack

💼 About This Role

You'll manage post-sales success for a portfolio of customers, driving adoption and expansion of AI-powered expense solutions. You'll build visible value for customers while collaborating with internal teams to deliver exceptional experiences. This hybrid role at a leader in travel and expense management offers impact across enterprise clients.

🎯 What You'll Do

• Deliver industry-leading customer experience through proactive engagement.
• Partner with sales to drive retention, expansion, and prevent churn.
• Lead business reviews and provide product adoption recommendations.
• Serve as escalation point for critical customer issues.

📋 Requirements

• 1-3 years experience in customer service or success role.
• Bachelor's Degree or equivalent work experience.
• Salesforce experience for account management.
• Proficiency in Google Suite and Excel.

✨ Nice to Have

• Gainsight customer success software experience.
• Zoom or GoToMeeting video conferencing skills.
• Confluence collaboration tool experience.

🎁 Benefits & Perks

• 🏥 Health benefits including medical, dental, vision.
• 💰 401(k) matching program.
• 🏖️ Flexible PTO policy.
• 📈 Equity options for full-time employees.
• 🧑‍💻 Remote work flexibility with hybrid model.