🛠 Tech Stack

💼 About This Role

You'll work with customer-facing technical teams to design and deliver product information that enables enterprise customers to self-implement and self-support. You'll combine audience research with strategic building: setting documentation standards and designing AI-driven content generation infrastructure. This role offers the chance to shape how we document at scale.

🎯 What You'll Do

• Design and write cross-cutting enablement documentation for enterprise customers.
• Produce implementation guides, architecture overviews, and integration patterns.
• Build and implement AI documentation generation infrastructure.
• Mentor technical writers in adopting AI tools and quality standards.

📋 Requirements

• 8+ years of technical writing experience for enterprise products.
• Deep expertise in developer documentation: REST APIs, OpenAPI, webhooks.
• Experience writing for technical decision-makers (CTOs, enterprise architects).
• Hands-on experience with AI documentation tools or evaluating AI-generated content.

✨ Nice to Have

• Track record of influencing product development to treat documentation as a quality requirement.
• Experience with documentation-as-code workflows and CI/CD for docs.
• Experience with restaurant technology or POS systems.

🎁 Benefits & Perks

• 💵 Competitive compensation and benefits programs.
• 🏖️ Flexible work with remote options.
• 📚 Learning opportunities with AI tools across disciplines.
• 🏥 Health and wellness benefits for a healthy lifestyle.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min