🛠 Tech Stack

💼 About This Role

You'll lead the technical delivery of Zendesk and Amazon Connect solutions for high-profile customers, ensuring successful go-live. Your expertise will guide clients in deploying cloud-based contact center solutions that align with business goals. This role offers the chance to work remotely while collaborating with diverse teams.

🎯 What You'll Do

• Serve as SME on Zendesk for Contact Center, providing recommendations
• Lead design and configuration workshops to produce Technical Design Documents
• Configure services and deploy resources in customer AWS accounts
• Collaborate with cross-functional teams during dev, testing, and go-live
• Conduct technical training and knowledge transfer sessions for customers

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting
• Experience with Amazon Connect is essential
• 3+ years hands-on experience with complex cloud-based solutions
• Proven experience implementing and supporting AWS environments
• Skilled in automating deployments and improving operational efficiency

✨ Nice to Have

• Experience integrating various contact center solutions
• Passion for creating impactful contact center solutions

🎁 Benefits & Perks

• 🕒 Flexible work hours and remote work option
• ⚖️ Work-life balance culture
• 🌍 Community initiatives through Social Impact team
• 🌈 Diversity and inclusion investment
• 📈 Professional growth support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 15 min