💼 About This Role

You'll architect global outsourcing strategy for Oscar Health, a tech-driven insurance company. You'll oversee vendor ecosystems across contact centers and business processes, ensuring quality, compliance, and cost efficiency. This role offers strategic influence in a high-growth healthcare environment.

🎯 What You'll Do

• Lead analysis to determine outsourcing vs. internal retention
• Design scalable operating model with risk mitigation
• Drive vendor selection and negotiate MSAs and SOWs
• Monitor SLAs, KPIs, and compliance across vendors

📋 Requirements

• 10+ years in Insurance Operations
• 8+ years managing cross-functional teams in multiple locations
• 6+ years in LEAN or Six Sigma methodologies
• 5+ years managing 3rd-party BPO relationships in insurance

✨ Nice to Have

• MBA or advanced degree
• 10+ years insurance payer experience
• Experience managing international teams

🎁 Benefits & Perks

• 🏖️ Unlimited vacation program
• 💼 Equity grants
• 💰 Annual performance bonuses
• 🏥 Medical, dental, vision insurance
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 1 hour