💼 About This Role

You'll manage initial account setup and drive migration success for a Fortune 500 client base, acting as the operational director of internal teams to ensure a world-class customer experience. Your core impact is building steady state to drive revenue and satisfaction. This role stands out with the opportunity to interface with senior executives and shape onboarding processes.

🎯 What You'll Do

• Proactively manage initial account setup for ease of doing business
• Direct internal teams involved in client setup and process improvements
• Assist with driving migration success and highlighting partnership value
• Serve as escalation point and advocate for customers

📋 Requirements

• Excellent verbal and written communication skills
• Ability to stay organized and provide consistent customer experience
• Strong interpersonal skills and ability to build relationships
• Exceptional time management and multitasking ability

✨ Nice to Have

• Customer-focused problem-solving skills
• Telecommunications experience

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Team Interview· 45 min