🛠 Tech Stack

💼 About This Role

You'll provide product and customer support in a fast-paced clinical research environment, collaborating with internal teams to troubleshoot issues. You'll help clients maximize platform value through seamless support experiences.

🎯 What You'll Do

• Provide customer support via email, phone, and ticketing systems.
• Troubleshoot technical issues and develop software expertise.
• Collaborate with internal teams on escalations.
• Document support activities and update knowledge resources.

📋 Requirements

• 1–3 years of product or technical support experience.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Familiarity with Microsoft Office tools.

✨ Nice to Have

• Experience with Zendesk or Atlassian JIRA.
• Previous work in SaaS or clinical research support.
• Flexibility to work US shifts and weekends.

🎁 Benefits & Perks

• 🌍 Remote work with flexible global collaboration.
• 📈 Exposure to innovative technology and clinical research.
• 🎓 Ongoing training and mentorship opportunities.
• 🤝 Collaborative and inclusive workplace culture.
• 🚀 Career growth in enterprise software and customer success.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 1 hour