12h ago
Quality Assurance Specialist
Puerto Rico
$25k-$25k / year
full-time Remotelegal
๐ Tech Stack
๐ผ About This Role
You'll ensure process servers meet performance standards by providing coaching and training. Your core impact is driving server success through feedback and accountability.
๐ฏ What You'll Do
- Coach underperforming process servers on key metrics
- Communicate feedback and resolve server blockers
- Review daily reports and reach out to disengaged servers
- Hold servers accountable for performance expectations
๐ Requirements
- Experience training or coaching
- High school diploma or GED
- Excellent written and verbal communication - English required
- Proficiency with Microsoft Office (Word, Excel)
โจ Nice to Have
- Familiarity with Legal Processes
- Ability to analyze processes and recommend improvements
๐ Benefits & Perks
- ๐ฅ Health, Dental, Vision insurance
- ๐ฐ 401(k) with company matching
- ๐๏ธ Paid time off + 11 paid holidays
- ๐พ Pet Insurance
- ๐ Flexible Spending Accounts
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Phone Screenยท 30 min
- 2Interview with Hiring Managerยท 45 min
- 3Offerยท 1 week
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