12h ago

Quality Assurance Specialist

Puerto Rico

$25k-$25k / year

full-time Remotelegal

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll ensure process servers meet performance standards by providing coaching and training. Your core impact is driving server success through feedback and accountability.

๐ŸŽฏ What You'll Do

  • Coach underperforming process servers on key metrics
  • Communicate feedback and resolve server blockers
  • Review daily reports and reach out to disengaged servers
  • Hold servers accountable for performance expectations

๐Ÿ“‹ Requirements

  • Experience training or coaching
  • High school diploma or GED
  • Excellent written and verbal communication - English required
  • Proficiency with Microsoft Office (Word, Excel)

โœจ Nice to Have

  • Familiarity with Legal Processes
  • Ability to analyze processes and recommend improvements

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Health, Dental, Vision insurance
  • ๐Ÿ’ฐ 401(k) with company matching
  • ๐Ÿ–๏ธ Paid time off + 11 paid holidays
  • ๐Ÿพ Pet Insurance
  • ๐Ÿ“‹ Flexible Spending Accounts

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Interview with Hiring Managerยท 45 min
  3. 3Offerยท 1 week
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