Senior Customer Success Manager at Jobs at Contentful

3h ago

Senior Customer Success Manager

Berlin, Berlin, Germany

full-timeseniorDigital Experience Platform

Tech Stack

Description

In this role, you will work directly with enterprise customers to ensure they maximize value from the Contentful platform, acting as a trusted advisor to help them achieve technical and business goals. You will drive retention and growth, partner with cross-functional teams, and champion customer needs internally.

Requirements

College/University Degree highly preferred
7+ years in customer-facing role with renewals experience (Customer Success, Key Account Management)
Excellent communication skills in English and German
Proven success in meeting/exceeding sales or performance goals
Ability to think strategically and drive renewal and expansion opportunities independently

Responsibilities

Build and own relationships across a book of 20-30 enterprise accounts as trusted advisor
Monitor and guide new customers to ensure value expectations are aligned and achieved
Drive product adoption, customer satisfaction, and overall health scores
Lead effective customer Business Reviews based on defined business goals
Drive renewal conversations and negotiate pricing/contract terms with Fortune top-20 procurement teams

Jobs at Contentful

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed around the world.