🛠 Tech Stack

💼 About This Role

You'll lead customer success teams across India, driving satisfaction and operational excellence in a globally distributed environment. This role focuses on strategic after-sales initiatives and revenue growth.

🎯 What You'll Do

• Lead geographically distributed customer success and service teams
• Drive regional customer support revenue growth and after-sales delivery
• Monitor and improve operational metrics like CSAT and escalation management
• Collaborate with regional sales, finance, and service leaders
• Act as escalation point for critical customer issues

📋 Requirements

• 5–10 years of experience in customer success or after-sales service management
• Proven track record improving customer satisfaction metrics
• Strong leadership experience with distributed teams
• Experience implementing process improvements and operational transformations

✨ Nice to Have

• Knowledge of Lean or Six Sigma methodologies
• Experience with CRM platforms like Salesforce, ServiceMax, or SAP

🎁 Benefits & Perks

• 🌍 Global exposure and cross-regional collaboration
• 📈 Strategic influence on customer satisfaction and operations
• 🏡 Flexible remote working opportunities
• 🔬 Impactful projects supporting scientific and industrial innovation
• 🤝 Inclusive culture with focus on diversity and employee wellbeing

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min