🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-touch real estate agents, serving as their day-to-day contact and driving adoption of Compass technology. Your core impact is ensuring agents succeed and grow their businesses through exceptional support and training.

🎯 What You'll Do

• Manage a portfolio of high-touch customers via calls, emails, and in-person meetings
• Promote adoption of Compass technology through 1:1 support and training sessions
• Provide marketing support by creating collateral from templates
• Mentor Agent Experience Coordinators and manage escalations

📋 Requirements

• 2-3 years of experience in customer service, training, or operations
• Ability to work in-office during standard operating hours
• Strong problem-solving and communication skills
• Meticulous attention to detail and organization

✨ Nice to Have

• Previous experience in real estate
• Experience with live or remote training
• Experience with enterprise technology (Zendesk, Salesforce, Confluence)

🎁 Benefits & Perks

• 🏖️ Paid vacation, holidays, sick time, parental leave, and recharge leave
• 🏥 Medical, dental, and vision insurance
• 💰 401(k) plan with company match
• 👶 Maven support system for new parents
• 🐾 Pet insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min