🛠 Tech Stack

💼 About This Role

You'll join Centuria, a trusted SDVOSB, to handle inbound call processing for the Federal Government. Your core impact is providing timely, script-based support to resolve customer issues and maintain accurate call records. This role stands out for its mission-driven environment.

🎯 What You'll Do

• Answer phones and provide support to customers
• Follow a call script to respond to questions/concerns
• Manage inbound calls for timely resolution
• Maintain and update call records

📋 Requirements

• Two years of call center operator experience
• High school diploma or associate degree
• Ability to obtain a Public Trust clearance
• Strong verbal and written communication skills

✨ Nice to Have

• Medical industry experience
• Experience with SPOK and Avaya platforms
• Computer-telephony integration experience