1d ago

Customer Success Manager

US

โœจ $90k-$120k / yearest.

full-timemid Remotemedia

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll act as a trusted technical advisor for premium digital publishers, optimizing their ad stack for revenue growth. You'll drive measurable outcomes through programmatic advertising strategy and performance data analysis, directly impacting publisher success. This role uniquely blends technical consulting with customer success in a fast-paced AdTech environment.

๐ŸŽฏ What You'll Do

  • Manage publisher relationships from onboarding through growth and retention.
  • Advise on ad stack configuration and programmatic monetization strategies.
  • Analyze ad performance data to identify optimization opportunities.
  • Conduct root cause analysis of technical issues impacting ad delivery.

๐Ÿ“‹ Requirements

  • 3-5 years in Customer Success or Ad Operations in AdTech
  • Hands-on experience with Google Ad Manager and Google Analytics
  • Deep understanding of programmatic advertising including header bidding and Prebid.js
  • Familiarity with HTML, CSS, JavaScript and browser developer tools

โœจ Nice to Have

  • Experience with CRM tools like Jira, Zendesk, or HubSpot
  • Advanced Excel skills including Pivot Tables and VLOOKUPs

๐ŸŽ Benefits & Perks

  • ๐Ÿ  Fully remote work environment
  • ๐Ÿ’ฐ Competitive compensation
  • ๐Ÿ“š Mentorship and professional development
  • ๐ŸŒ Exposure to leading digital publishers
  • ๐Ÿค Collaborative team culture

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical Assessmentยท 60 min
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