💼 About This Role

You'll lead the Partner Success function for the Dropship program, directly managing a team while handling your own portfolio of partner accounts. You'll build deep relationships with boutiques and brands to maximize partner health and growth. This role offers a blend of hands-on account management and team leadership, reporting to the Head of Supply.

🎯 What You'll Do

• Manage and develop the Partner Success team and operations.
• Own a portfolio of dropship partner accounts and drive retention.
• Conduct business reviews and ensure partner stock quality.
• Collaborate cross-functionally to improve service KPIs.

📋 Requirements

• 3-5 years experience in account or partner success management.
• Proven track record of driving retention and account growth.
• Experience managing or mentoring junior team members.
• Excellent relationship building and communication skills.

✨ Nice to Have

• Experience in streetwear or sneaker market.
• Passion for creating partner value and process improvement.
• Ability to simplify complex ideas for stakeholders.

🎁 Benefits & Perks

• 🏥 Medical, dental, vision with flexible spending account.
• 💰 401K plus company match and PTO.
• 📱 Wellness and cell phone reimbursements.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min