🛠 Tech Stack

💼 About This Role

You'll provide high-quality product support to customers scaling their businesses with Klaviyo. You'll develop deep platform knowledge and resolve issues via email, chat, and phone. This role puts AI at the center of transforming workflows.

🎯 What You'll Do

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support via email, chat, and phone
• Diagnose software issues and resolve escalated customer complaints
• Transform workflows by putting AI at the center

📋 Requirements

• Excellent written and verbal communication skills
• Ability to quickly learn Microsoft Office Suite, G-Suite, Zendesk, and Salesforce
• Familiarity with networking concepts like DNS, IPs
• Experience with email marketing or E-Commerce platforms

✨ Nice to Have

• Familiar with the Klaviyo product
• Klaviyo Practitioner Certificate
• Experimentation with AI in work or personal projects

🎁 Benefits & Perks

• 💰 Base salary plus annual cash bonus and equity
• 🏖️ Comprehensive health, welfare, and wellbeing benefits
• ✈️ Up to 10% travel for onboarding and team events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min