Description

As a Senior Quality Specialist, you will ensure high-quality passenger interactions by developing and implementing quality standards, monitoring performance, and driving improvements to enhance the overall customer experience.

Requirements

• Experience in quality assurance or customer service
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work in a team

Responsibilities

• Develop and maintain quality standards for passenger interactions
• Monitor and evaluate interaction quality
• Identify areas for improvement and implement corrective actions
• Collaborate with teams to enhance customer experience