🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. You'll drive Net Revenue Retention, identify and close expansion opportunities, and help define best practices for the AM function. This role offers autonomy and accountability to shape playbooks from the ground up.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify up-sell and cross-sell opportunities and close them
• Build and maintain healthy expansion pipeline with 3-4x coverage
• Proactively manage renewals and mitigate churn risk

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (Hubspot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Background in Transportation Management Systems or last-mile logistics
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• 🕒 Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min