🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for PMG's proprietary platform Alli, troubleshooting technical issues and ensuring users get clear, solution-oriented support. You'll be the connective tissue between users and builders, translating feedback into product improvements. This role offers the chance to work with a global team and impact the digital solutions for top-tier brands.

🎯 What You'll Do

• Troubleshoot technical issues via service desk and walk users to resolution.
• Optimize intake forms, ticket routing, and SLAs to streamline support workflows.
• Collaborate with engineering on root cause analysis and continuous improvements.
• Build dashboards and reports to monitor support volume and identify patterns.

📋 Requirements

• 3+ years of experience in technical support or product operations.
• Strong troubleshooting and analytical skills across systems and platforms.
• Experience with Jira or Zendesk for ticket management and workflow optimization.
• Ability to communicate clearly with both technical and non-technical audiences.