3h ago

Customer Service Associate

Mumbai, India
full-timemidFinTech

Description

As a Customer Service Associate at Salary Finance, you will handle customer inquiries via live chat and email, resolve issues related to loan applications and payments, and ensure a positive customer experience while supporting regulatory compliance.

Requirements

  • Experience in a customer or client facing environment
  • Excellent communication skills
  • Intermediate knowledge of Google Sheets and Excel
  • Ability to work in a fast-paced environment
  • Detail-oriented and organized

Responsibilities

  • Respond to customer inquiries via live chat and email promptly and professionally
  • Diagnose and resolve queries related to loan applications, payments, and account updates
  • Maintain detailed records of customer interactions in the CRM system
  • Escalate unresolved issues to relevant departments and follow up
  • Identify recurring issues and suggest improvements to FAQs or knowledge base
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