3h ago
Customer Service Associate
Mumbai, India
full-timemidFinTech
Description
As a Customer Service Associate at Salary Finance, you will handle customer inquiries via live chat and email, resolve issues related to loan applications and payments, and ensure a positive customer experience while supporting regulatory compliance.
Requirements
- Experience in a customer or client facing environment
- Excellent communication skills
- Intermediate knowledge of Google Sheets and Excel
- Ability to work in a fast-paced environment
- Detail-oriented and organized
Responsibilities
- Respond to customer inquiries via live chat and email promptly and professionally
- Diagnose and resolve queries related to loan applications, payments, and account updates
- Maintain detailed records of customer interactions in the CRM system
- Escalate unresolved issues to relevant departments and follow up
- Identify recurring issues and suggest improvements to FAQs or knowledge base
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