🛠 Tech Stack

💼 About This Role

You'll lead the architecture and technical development of Gemini Enterprise Customer Experience solutions on Google Cloud. You'll build scalable, secure environments powering conversational AI and agentic workforce implementations. This high-impact role offers the chance to shape AI-powered CX transformation at a global scale.

🎯 What You'll Do

• Stay current on Google CES, generative AI, and NLP trends.
• Architect and develop Google Cloud environments for GECX deployments.
• Design secure integrations between GECX, AI services, and external platforms.
• Configure IAM and service accounts for governed access.

📋 Requirements

• 5+ years of experience in technology consulting or digital transformation with AI/ML.
• Practical expertise with Google Customer Engagement Services (formerly CCAI).
• Proven success delivering AI/ML-powered customer engagement solutions.
• Strong understanding of CX design and contact center operations.

✨ Nice to Have

• Bachelor's degree in Computer Science or related field; advanced degree preferred.
• Active Google Cloud Professional Certifications (e.g., Professional Cloud Architect).

🎁 Benefits & Perks

• 🏖️ Remote flexibility: Work remotely in the US or from a major North American office.
• 🏢 Major office locations: Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA.
• 🌟 Innovation culture: Contribute to cutting-edge conversational AI solutions.
• 📈 Career growth: Opportunities in a global, award-winning digital consultancy.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min