🛠 Tech Stack

💼 About This Role

You'll join the global IT support team at Fundraise Up, a fast-growing fundraising platform trusted by top nonprofits. You'll own access governance and SaaS administration, automating workflows to improve security and efficiency across the company.

🎯 What You'll Do

• Triage and resolve L1 escalations within SLAs.
• Manage onboarding/offboarding accounts and device setup.
• Respond to security incidents using playbooks.
• Automate repetitive tasks with scripts and APIs.
• Administer corporate SaaS tools and access policies.

📋 Requirements

• 5 years in IT support with 3-5 years at L2/sysadmin level.
• macOS administration and end-user troubleshooting.
• Google Workspace admin skills (roles, logs, security).
• Experience with incident handling (phishing, compromise).

✨ Nice to Have

• Automation experience with scripts, APIs, or n8n.
• Corporate SaaS admin ownership across multiple tools.
• Knowledge of 1Password or Jira Service Management.

🎁 Benefits & Perks

• 💰 Competitive salary in USD
• 📈 Stock options
• 🌍 Remote-first culture with global team
• 🏥 Health coverage (if applicable)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager round· 45 min