11h ago
Customer Success Representative
San Francisco, CA
$70k-$125k / year
full-timejunioraerospace
๐ผ About This Role
You'll serve as the primary commercial point of contact for satellite bandwidth customers, managing contractual deliverables and revenue tracking. You will ensure customer support, align engineering teams, and provide clear revenue visibility. This role offers the chance to dive into satellite network mechanics while working with a leading aerospace company.
๐ฏ What You'll Do
- Serve as primary commercial point of contact for customers
- Lead commercial requests and partner with Finance on revenue
- Coordinate with engineering to understand technical issues
- Navigate internal teams to prioritize customer questions
- Maintain rigorous documentation of customer interactions
๐ Requirements
- 1-5 years of experience in Account Management or commercial operations
- Technical degree in Engineering, Physics, Math, or CS
- Financial literacy with contracts and revenue tracking
- Willingness to travel up to 20%
โจ Nice to Have
- Experience translating engineer-speak into customer-speak
- Experience working in high-energy office with engineers
- Experience analyzing contracts or spreadsheets
๐ Benefits & Perks
- ๐ Equity package via incentive stock options
- ๐ฅ Company-subsidized healthcare
- ๐ช Disability and life insurance
- ๐๏ธ Flexible PTO
- ๐ฝ๏ธ Free on-site catered meals
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter screenยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Technical interviewยท 60 min
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