Tech Stack

Description

You will build and operate the L3 Support Line for Nebius, conducting deep investigations into server, firmware, and Linux-level issues across datacenters. You will drive cross-site pattern detection, collaborate with R&D and vendors to deliver permanent fixes, and create runbooks to elevate frontline support teams.

Requirements

• Deep expertise in Linux diagnostics and server hardware
• Experience with firmware (BIOS/BMC) troubleshooting and validation
• Ability to perform root cause analysis and cross-site pattern detection
• Strong collaboration skills with R&D and vendor teams
• Experience creating technical documentation and runbooks

Responsibilities

• Lead root cause analysis for GPU failures, firmware issues, Linux-level faults, and HW/SW interactions
• Detect recurring patterns across datacenters and convert findings into durable fixes
• Own technical workstreams during high-severity incidents
• Build evidence packs and drive escalations with ODM and R&D for component and platform-level resolutions
• Support firmware validation, rollout planning, and create scalable runbooks and troubleshooting guides