💼 About This Role

You'll join Binance's Customer Service team to provide live chat and email support for the world's largest cryptocurrency exchange. You'll handle queries, complaints, and identification approvals, ensuring fast response times and accurate information for 300+ million users.

🎯 What You'll Do

• Handle high volumes of live chat and incoming emails
• Provide accurate, valid, and comprehensive information
• Manage complaints and secure resolution within time limits
• Document customer requests and support other business units

📋 Requirements

• Fluent Portuguese and advanced English
• Minimum 1 year customer service experience
• Ability to work irregular hours including night shifts
• Willingness to work weekends and shifts

✨ Nice to Have

• College degree or above
• Experience in finance or e-commerce
• Outstanding new graduates considered

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 30 min

🚩 Heads Up

• Mismatch between listed responsibilities (high volume, complaints) and junior level expectation
• Requires weekend and night shifts without explicit compensation or schedule
• Vague requirements like 'sense of responsibility and teamwork spirit'