🛠 Tech Stack

💼 About This Role

You'll be the primary driver of adoption, engagement, and retention for a high volume of SMB clients using DailyPay's on-demand pay platform. You'll maximize renewal and expansion opportunities while managing client escalations. This role utilizes digital programs and scaled success motions for efficiency.

🎯 What You'll Do

• Own a large portfolio (~140 clients) in the xSMB segment
• Drive adoption and engagement through digital programs
• Maximize retention and revenue by securing renewals
• Manage client escalations efficiently

📋 Requirements

• 3+ years of experience in Client Success or similar role
• Success managing a high-volume client segment
• Proficiency with CRM software (e.g., Salesforce, HubSpot)

✨ Nice to Have

• Experience in the HR or Payroll industry
• Experience with scaled success models

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Equity ownership
• 🏥 Exceptional health, vision, and dental care
• 📈 401K with company match
• 🎉 Fun company outings and events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min