🛠 Tech Stack

💼 About This Role

You'll serve as a trusted technical advisor for enterprise clients, handling complex Microsoft incidents across Azure, M365, and Windows Server. Your work ensures high availability and rapid restoration of service for critical systems.

🎯 What You'll Do

• Own incident end-to-end: triage, troubleshooting, and resolution of complex Microsoft issues.
• Conduct supportability reviews for major Microsoft migrations and deployments.
• Lead patching and hotfix deployment activities ensuring minimal downtime.
• Create and maintain technical documentation, runbooks, and knowledge base articles.

📋 Requirements

• 8+ years in a Microsoft-focused support, operations, or consulting role.
• Deep hands-on experience with Microsoft 365 (Exchange Online, SharePoint, Teams).
• Strong troubleshooting skills across OS, networking, identity, and application layers.
• Experience in enterprise or service provider environments with 24x7 support expectations.

✨ Nice to Have

• ITIL certification or experience.
• Microsoft certifications (e.g., Azure Administrator, M365 Certified).
• Experience with Intune/Endpoint Manager.

🎁 Benefits & Perks

• 🩺 Health Insurance
• 💰 401k Matching
• 🏖️ Unlimited PTO
• 📚 Professional Development
• 💻 Remote Work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min