Description

You will lead the platform that powers Airbnb's support experiences, collaborating cross-functionally to deliver best-in-class solutions for guests and hosts. You'll define strategy, align stakeholders, and execute a vision that creates belonging everywhere.

Requirements

• 8+ years of product management or product design experience (at least 5 out of 8 years in a product management role).
• Exceptional communication skills with ability to adapt for different audiences.
• Ability to appreciate and articulate great user experience.
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience.
• Outcome-oriented with ability to articulate desired outcome and work collaboratively.
• Experience working with partners beyond immediate cross-functional team.
• Radical thinking paired with strong execution.

Responsibilities

• Understand the competitive landscape and challenge the status quo.
• Influence design and product marketing team and inspire people towards a unified outcome.
• Define success with measurable objectives and key results.
• Define a winning product strategy and create a sound roadmap.
• Align vision, OKR, strategy, and roadmap with senior leaders and stakeholders.
• Prioritize work based on inputs from many stakeholders while being flexible.
• Maintain product backlog and the product roadmap.
• Partner with senior tech leads and execute the vision with cross-functional leaders.
• Present product roadmap and status to leadership on an ongoing basis.