🛠 Tech Stack

💼 About This Role

You'll provide on-site technical support to system users, troubleshooting hardware and software issues for an MSP client. You'll manage tickets and resolve Tier 1-3 issues including Active Directory and O365. This role offers exposure to enterprise environments and financial services clients.

🎯 What You'll Do

• Troubleshoot Tier 1-3 hardware and software issues for users
• Manage and maintain Active Directory and Exchange environments
• Install and configure new equipment and modifications
• Document and track tickets in ticketing system

📋 Requirements

• 4-7 years of related IT experience
• 3+ years of recent systems maintenance and end-user support
• Strong hands-on experience with Windows Server and Active Directory
• Knowledge of VMware, Citrix, or Cisco

✨ Nice to Have

• ConnectWise or similar ticketing system experience
• Financial services industry or MSP experience
• Bachelor's degree in IT or equivalent

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min