🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers for WordPress ecosystems, resolving complex issues through deep troubleshooting and collaboration. Your work ensures customer stability, security, and operational excellence. You'll be part of a globally distributed, open-source-driven team with exposure to high-impact environments and cutting-edge web technologies.

🎯 What You'll Do

• Deliver advanced technical support via ticketing and calls
• Troubleshoot and resolve escalated WordPress issues
• Perform in-depth debugging with logs and monitoring tools
• Contribute to knowledge resources and process improvements

📋 Requirements

• Strong hands-on experience with WordPress including themes, plugins, and WP-CLI
• Proficiency in PHP and JavaScript for debugging and code analysis
• Experience in customer-facing technical support or consulting roles
• Understanding of REST APIs, DNS, and Git

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg
• Knowledge of reverse proxies or enterprise WordPress hosting
• Experience with New Relic or Kibana

🎁 Benefits & Perks

• 🏖️ Open vacation policy for work-life balance
• 🏠 Fully remote work environment
• 📚 Continuous learning across WordPress and open-source tech
• 🌍 Global enterprise customers and high-impact projects
• 🚀 Career advancement across support, engineering, and leadership

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min