Tech Stack

Description

You will apply process improvement and reengineering principles to modernize processes and improve quality, analyzing business processes, identifying gaps, and recommending improvements. You'll support client missions in the federal government by integrating new processes with existing ones and assisting with training programs.

Requirements

• 3 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar
• 3 years of experience with the ServiceNow platform
• Active TS/SCI clearance

Responsibilities

• Analyze business processes by mapping and evaluating as-is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes