🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner for enterprise ecommerce customers, helping them maximize value from an advanced SMS marketing platform. Your core impact will be driving product adoption, retention, and revenue growth through data-driven consulting and tailored success plans.

🎯 What You'll Do

• Build and maintain relationships with enterprise ecommerce customers
• Drive product adoption and ensure measurable ROI
• Lead strategic consulting sessions on SMS marketing
• Collaborate with Sales, Product, and Support teams

📋 Requirements

• 4+ years of Customer Success experience in SaaS
• Experience with enterprise ecommerce customers
• Strong technical aptitude with SaaS platforms
• Data-driven mindset with analytical skills

✨ Nice to Have

• Experience in SMS or lifecycle marketing
• Sales or account expansion experience

🎁 Benefits & Perks

• 💰 Competitive compensation including base salary, variable pay, and equity
• 🏠 Fully remote work environment
• 🏥 Comprehensive health, dental, and vision insurance
• 🏖️ Generous paid time off
• 🚀 High-growth startup with career development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Interview· 60 min