2d ago

Senior Manager of Retention

Remote (US)

โœจ $140k-$180k / yearest.

full-timesenior Remotee-commerce

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll own the full customer lifecycle for a high-growth real-food nutrition company. You'll drive retention through email, SMS, subscriptions, and direct mail, scaling a program that's already driven $20M+ in revenue. This role offers the chance to build a 1M-subscriber list and scale subscriptions to category-leading levels.

๐ŸŽฏ What You'll Do

  • Own Klaviyo segmentation, flows, and performance reporting.
  • Manage lifecycle campaign calendars and execution.
  • Drive subscription retention, winbacks, and upsell strategies.
  • Map and optimize customer journeys through experimentation.

๐Ÿ“‹ Requirements

  • 4-6+ years in retention or lifecycle marketing for e-commerce.
  • Deep Klaviyo expertise including segmentation and flows.
  • Strong command of LTV, churn, and cohort analysis.
  • Experience scaling retention programs in high-growth DTC.

โœจ Nice to Have

  • Experience with CPG, wellness, or food brands.
  • Familiarity with Shopify, Postscript, and Luna.
  • Mentoring or managing other marketers.

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Competitive PTO
  • ๐Ÿฅ Health insurance
  • ๐Ÿ“ˆ Stock options
  • ๐Ÿ’ป Remote work
  • ๐Ÿ“š Learning stipend

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical Assessmentยท 60 min
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