2d ago
Senior Manager of Retention
Remote (US)
โจ $140k-$180k / yearest.
full-timesenior Remotee-commerce
๐ Tech Stack
๐ผ About This Role
You'll own the full customer lifecycle for a high-growth real-food nutrition company. You'll drive retention through email, SMS, subscriptions, and direct mail, scaling a program that's already driven $20M+ in revenue. This role offers the chance to build a 1M-subscriber list and scale subscriptions to category-leading levels.
๐ฏ What You'll Do
- Own Klaviyo segmentation, flows, and performance reporting.
- Manage lifecycle campaign calendars and execution.
- Drive subscription retention, winbacks, and upsell strategies.
- Map and optimize customer journeys through experimentation.
๐ Requirements
- 4-6+ years in retention or lifecycle marketing for e-commerce.
- Deep Klaviyo expertise including segmentation and flows.
- Strong command of LTV, churn, and cohort analysis.
- Experience scaling retention programs in high-growth DTC.
โจ Nice to Have
- Experience with CPG, wellness, or food brands.
- Familiarity with Shopify, Postscript, and Luna.
- Mentoring or managing other marketers.
๐ Benefits & Perks
- ๐๏ธ Competitive PTO
- ๐ฅ Health insurance
- ๐ Stock options
- ๐ป Remote work
- ๐ Learning stipend
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical Assessmentยท 60 min
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