🛠 Tech Stack

💼 About This Role

You'll be the strategic partner to our largest customers, driving product adoption and retention. You'll collaborate with Sales, Support, and Product to ensure a seamless experience. This role requires Korean fluency and 5+ years in B2B customer success.

🎯 What You'll Do

• Build relationships with enterprise customers post-sale
• Manage onboarding, training, and adoption strategies
• Own renewal process and mitigate churn risks
• Conduct strategic reviews demonstrating ROI

📋 Requirements

• Korean and English fluency
• 5+ years in B2B customer-facing role
• Experience with HubSpot
• Experience with ChurnZero or similar CS software

✨ Nice to Have

• Cybersecurity industry experience
• Subscription renewal management
• High-level customer relationship building

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min