🛠 Tech Stack

💼 About This Role

You'll take full ownership of the operational day-to-day relationship between Upvest and Europe's leading financial institutions as a senior counterpart. You'll manage end-to-end live client relationships, ensuring smooth daily operations and building long-term partnerships. This role is inherently operational and client-facing, bridging clients with our platform.

🎯 What You'll Do

• Manage day-to-day operational relationships with top financial institutions
• Oversee support delivery via Zendesk and Slack
• Manage Service Level Agreements and identify improvements
• Serve as internal advocate for client interests with cross-functional teams

📋 Requirements

• 6+ years in client-facing roles within investments or banking
• Professional fluency in German and English
• Deep familiarity with financial industry or regulated environments
• Experience with software-as-a-service products

✨ Nice to Have

• Proficiency in AI tooling for support workflows
• Background in Banking-as-a-Service or similar

🎁 Benefits & Perks

• 🏖️ 30 days annual leave
• 📈 Employee equity program
• 🧘 Sports benefits and wellness
• 🌍 Remote abroad up to 183 days
• 📚 Personal development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Senior level but no salary stated in listing
• Role mixes operational support with relationship management; may require broad skillset