Description

You will own the CX tech stack end to end, ensuring CSMs and sellers have efficient automated workflows. Leverage AI to drive innovation, define governance structures, and track ROI for each tool. Collaborate cross-functionally to lead system rollouts and change management.

Requirements

• 3+ years in CX Operations, Revenue Operations, or Program Management
• Experience overseeing a portfolio of related projects and managing dependencies
• Proficient building working models based on complex data sets
• Track record of using data to transform business processes
• Excellent interpersonal skills; ability to work with executive sponsors and all levels

Responsibilities

• Own CX tech stack end-to-end, identifying areas for consolidation and optimization
• Define program controls, processes, and governance for all systems
• Leverage AI to streamline project methodologies and productivity tools
• Partner with stakeholders on tool utilization strategy and enablement
• Track tool success metrics, ROI, and user adoption