Description

As a Client Services Specialist, you will manage client relationships and provide support for ticketing managers at major events, assisting with event configuration, troubleshooting, and product support. You'll combine relationship management with technical support to deliver top-notch service.

Requirements

• 2-4 years live event ticketing and event programming experience in music industry
• Expertise in Microsoft Office (Word, Excel, Outlook)
• Proven ability to quickly master new technology
• Excellent written and verbal communication skills
• Ability to handle multiple priorities and work nights/weekends

Responsibilities

• Develop deep understanding of client/venue challenges
• Respond to support and service requests
• Facilitate sharing of best practices on event and promotion configuration
• Track and report client interactions to ensure consistent service
• Troubleshoot and resolve or escalate technical support issues