🛠 Tech Stack

💼 About This Role

You'll serve as an escalated support resource for complex customer cases, ensuring positive experiences. You'll take ownership of issues, resolve them, and track root causes. This role is critical for maintaining customer trust in a fast-paced environment.

🎯 What You'll Do

• Handle escalated customer cases and resolve issues.
• Serve as a resource to frontline associates.
• Review and track root causes for escalations.
• Provide real-time assistance to associates on calls.

📋 Requirements

• High school diploma or equivalent required.
• Minimum of one-year customer service experience required.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications.

✨ Nice to Have

• Customer service experience in consumer finance industry.
• Experience with loan processes.
• Ability to quickly learn new computer applications.

🚩 Heads Up

• Physical demands listed (up to 10 lbs lifting, stationary 100% of day) conflicting.
• Multiple conflicting priorities emphasis may indicate unrealistic expectations.