🛠 Tech Stack

💼 About This Role

You'll execute on support issues and automate resolution of repeat problems in a Java, Linux, SQL environment. You'll act as point of escalation for L1 helpdesk and mentor junior team members. This role also involves developing the SRE strategy to ensure scalability and reliability of our platforms.

🎯 What You'll Do

• Investigate and drive support resolution with senior external clients and internal stakeholders
• Serve as point of escalation for support issues from Marquee Helpdesk (L1)
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance
• Create documentation and code snippets for clients and internal teams

📋 Requirements

• Experience with SDLC/DevOps on Linux system platforms
• Good Linux scripting skills in Java or Python
• Knowledge of autosys/job scheduling like CRON, NIS, Apache, Tomcat
• Knowledge of version control systems like CVS, SVN, GIT

✨ Nice to Have

• Experience supporting 10000+ servers
• ITIL and ITSM experience
• Prior experience with a financial institution

🎁 Benefits & Perks

• 🏠 Work from home
• 🕓 Rotational shifts

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Manager Interview· 30 min

🚩 Heads Up

• Role combines support and SRE strategy, potentially overloading
• Requires willingness to work rotational shifts