🛠 Tech Stack

💼 About This Role

You’ll handle inbound and outbound calls and chats to provide excellent service to clients and agents. You’ll manage a portfolio of agents, building relationships to increase transaction volume and profitability. This role uses Salesforce CRM to track interactions.

🎯 What You'll Do

• Provide customer service for inbound and outbound calls and chats
• Update contact records and document interactions in Salesforce CRM
• Monitor transactions and resolve issues with agents and field staff
• Maintain and grow agent portfolio to increase transaction volume

📋 Requirements

• Understanding of the sales cycle with ability to close deals
• Strong follow-up and negotiation skills
• Excellent verbal and written communication skills
• Ability to analyze the market and identify potential clients

✨ Nice to Have

• Experience with Salesforce CRM
• Multilingual skills (French, Arabic, Portuguese preferred)
• Knowledge of money transfer or financial services industry

🎁 Benefits & Perks

• 🏖️ Paid time off
• 📚 Training and development opportunities
• 🏥 Health insurance (likely medical, dental, vision)
• 💰 Performance bonuses (based on territory growth)
• 🕒 Overtime pay available

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2On-site Interview· 1 hour
3. 3Offer· Negotiation

🚩 Heads Up

• Requires overtime and contingency support for peak seasons without clear compensation
• Vague requirements (no hard technical or experience minimums)