💼 About This Role

You'll provide timely technical support for MYOB's tax product, helping accountants across Australia and New Zealand via phone and email. You'll solve challenging customer problems and collaborate with internal teams to improve product quality.

🎯 What You'll Do

• Provide technical and application support via phone and email
• Work with Product Specialists and Development Teams
• Meet performance objectives and KPIs
• Troubleshoot applications and workflows

📋 Requirements

• Experience in SaaS or IT support environment
• Experience troubleshooting applications and workflows
• Collaborative mindset and team working skills

✨ Nice to Have

• Knowledge of accounting products
• Experience building rapport via voice or chat

🎁 Benefits & Perks

• 📘 Training and mentoring provided

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min

🚩 Heads Up

• 12-month contract without permanent opportunity mention