Description

You will own outreach, engagement, and care coordination for women enrolled in or eligible for Akido's Enhanced Care Management (ECM) program. This field-facing role involves direct outreach through community organizations, building partnerships, and managing a team of community health workers to engage and retain vulnerable women in care.

Requirements

• 3+ years of direct outreach and engagement experience with women in safety-net, community health, or social services settings
• 2+ years of experience managing front-line staff in community health, social services, or outreach settings
• Demonstrated ability to build trust and sustain engagement with women experiencing homelessness, SUD, SMI, domestic violence, or system involvement
• Experience facilitating group sessions, workshops, or community events for women
• Understanding of barriers women face in accessing care: safety, childcare, transportation, distrust of systems, partner dynamics
• Strong organizational skills and comfort managing a caseload, tracking metrics, and maintaining documentation
• Valid driver's license, automobile insurance, and reliable transportation
• Preferred: experience in maternal/perinatal health, reproductive health, or DV/IPV services
• Preferred: familiarity with community-based social service organizations serving women in Los Angeles
• Preferred: advanced training or certification (e.g., MSW, LCSW, CHW certification, doula training, DV advocacy)
• Bilingual English/Spanish strongly preferred

Responsibilities

• Design and execute outreach strategies to engage and enroll women eligible for ECM through community-based organizations, shelters, and other settings
• Build trust with women who have experienced trauma, system involvement, or housing instability
• Plan and facilitate group sessions, wellness events, support groups, and engagement activities tailored to women
• Develop relationships with community organizations, family resource centers, shelters, and referral partners
• Collaborate with clinical teams to ensure warm handoffs from outreach to enrolled care
• Oversee care plans for enrolled women, addressing medical, behavioral health, housing, legal, childcare, benefits, and safety needs
• Ensure documentation meets quality and compliance standards
• Facilitate daily huddles, weekly case reviews, and care planning meetings
• Track enrollment, engagement, and outcomes metrics; use data to adjust strategies
• Supervise a small team of community health workers focused on women's health outreach and enrollment
• Coach staff in trauma-informed engagement, motivational interviewing, and harm reduction
• Support hiring and onboarding as the program grows