💼 About This Role

You'll lead a high-performing enterprise client success team at the intersection of fintech and AI innovation. You'll define client success strategy, drive retention and expansion across strategic accounts, and build executive-level partnerships to deliver measurable ROI. This remote-first role offers the opportunity to shape operational excellence and revenue growth in a fast-paced, innovation-driven environment.

🎯 What You'll Do

• Lead and scale a team of Enterprise Client Success Managers
• Define and operationalize enterprise client success strategies
• Oversee health, retention, and expansion of strategic enterprise relationships
• Drive revenue growth through cross-sell, upsell, and portfolio expansion

📋 Requirements

• 10+ years in B2B or B2B2C client success or account management
• 5+ years managing teams responsible for enterprise-level portfolios
• Proven success managing and growing large enterprise portfolios with retention and expansion accountability
• Strong executive presence to influence senior stakeholders

✨ Nice to Have

• Experience in fintech, financial services, or credit industries
• Comfort leveraging AI tools and technology

🎁 Benefits & Perks

• 💰 Competitive base salary starting at $200,000+
• 🏠 Fully remote-first work environment
• 🏥 Comprehensive medical, dental, vision with 100% premium coverage
• 🏖️ Unlimited PTO and 14 company holidays
• 401(k) plan with 100% company match up to 4% and immediate vesting

📨 Hiring Process

Estimated timeline: 3-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Executive Interview· 45 min
5. 5Offer· 30 min