Tech Stack

Description

You will join an interdisciplinary care team delivering holistic, community-based care to underserved populations in New York City, including clinical support, patient advocacy, and program innovation across in-person, virtual, and mobile settings. This role combines traditional MA duties with outreach and care coordination to build long-term relationships with patients.

Requirements

• High School Diploma or GED
• Certified Clinical Medical Assistant (CCMA) or equivalent certification
• Active New York State driver’s license
• Up-to-date required vaccinations for healthcare personnel
• Fluent in conversational and medical Spanish
• Comfortable using EHR systems, telehealth platforms, and digital tools
• Strong communication skills and collaborative, flexible approach
• Reliable, punctual, and comfortable working in evolving environments
• Preferred: 2–3 years of experience in medical field
• Preferred: additional clinical experience (EMT, CNA, nursing student, etc.)
• Preferred: experience supporting underserved or community-based populations
• Preferred: experience with insurance workflows, reimbursement, or billing processes
• Preferred: interest in lifestyle medicine, preventive care, or community health

Responsibilities

• Assist with patient scheduling, intake, registration, and collection of vitals.
• Support providers with exams, procedures, and basic care within scope of practice.
• Deliver a warm, welcoming, and dignified patient experience.
• Provide follow-up support and help patients navigate care plans, appointments, and resources.
• Maintain a safe, organized clinical environment and ensure supplies are stocked.
• Act as a healthcare advocate, ensuring patients understand their care plans.
• Support culturally responsive, relationship-based care delivery.
• Collaborate with social workers, health navigators, and care team members to provide wraparound support.
• Help build long-term relationships with patients and communities.
• Use EHR systems, telehealth platforms, and digital tools to support care delivery.
• Provide feedback on workflows, technology, and patient experience improvements.
• Support group visits, lifestyle medicine programs, and community-based care initiatives.
• Collect patient feedback and contribute to reporting and program improvement.
• Travel across New York City to support care delivery in clinics, community sites, and mobile settings.
• Participate in outreach and engagement efforts to build trust and awareness.
• Support care delivery across in-person, virtual, and community-based environments.