🛠 Tech Stack

💼 About This Role

You'll lead the operational engine that delivers exceptional customer experiences and drives financial progress for everyday earners at M-KOPA, a fintech transforming lives across Africa. Your leadership will directly shape how customers in Ghana experience financial inclusion. This role offers the chance to be part of a company recognized by TIME and Financial Times for its impact.

🎯 What You'll Do

• Lead operational strategy across customer care, collections, retail, warehouse, and logistics.
• Partner with global leadership to shape and localize operational frameworks.
• Drive continuous improvement and change management initiatives.
• Oversee operational budgets, forecasts, and cost optimization.

📋 Requirements

• 8–10 years of progressive operations experience.
• At least 5 years in senior management roles.
• Proven success in retail, logistics, customer care, or telesales operations.
• Experience with ERP systems, inventory platforms, and CRM tools.

✨ Nice to Have

• Master's degree in Business, Operations, or Supply Chain.
• Experience in high-growth, customer-centric environments.

🎁 Benefits & Perks

• 🏖️ Flexible working arrangements
• 📚 Professional development programs and coaching partnerships
• 👶 Family-friendly policies
• 🧘 Well-being support
• 🚀 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 60 min
3. 3Panel interview· 60 min