💼 About This Role

You'll lead design of AI-driven voice agents for the healthcare sector, translating clinical workflows into conversational AI scripts. You'll directly improve patient interactions and operational efficiency by bridging clinical operations and technology.

🎯 What You'll Do

• Map health plan constraints into conversational AI agent scripts.
• Translate business workflows into engaging voice interactions.
• Write and refine dialogue flows for voice AI agents.
• Collaborate with engineering for seamless integration.

📋 Requirements

• 3+ years in health insurance, payor, or PBM environments.
• Expertise in member journeys and clinical operations.
• Experience in conversation design and content creation.
• Proven ability to deliver high-quality output in fast-paced settings.

✨ Nice to Have

• Experience with healthcare AI products.
• Familiarity with compliance standards like HIPAA.
• Background in clinical workflows or patient engagement.

🎁 Benefits & Perks

• 🏠 Flexible remote work
• 🏥 Healthcare AI expertise
• 💡 Cutting-edge technology
• 🤝 Collaborative environment
• 📈 Professional development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Design Interview· 60 min